Overview
Product performance — by transaction event
NPS by event
Average score per transaction type
Event breakdown
Responses & NPS per product
NPS by crypto asset
Average score per traded asset
Score distribution
How respondents rated Coinme (1–10)
NPS over time
NPS trend — historical evolution
Net Promoter Score calculated per week — how customer sentiment shifts over time
Demographics
Responses by state
Geographic distribution with WoW & MoM trends
NPS by state
Average score per location with WoW & MoM trends
KYC 2B status
Verification tier breakdown across all responses
KYC 2B timing
How quickly users complete KYC after signup, and NPS by verification status
Age demographics
Respondent age distribution and NPS score by age group — derived from Date of Birth
Transaction correlations
Purchase amount vs NPS score
Each dot is one response, colored by NPS segment. The dashed line shows the linear trend — hover any point for details.
Promoter (9–10)
Passive (7–8)
Detractor (1–6)
Trend line
Avg purchase by segment
Do Promoters spend more than Detractors? Higher purchases in the Promoter segment suggest a loyalty-spend relationship.
Recent feedback
Open-ended responses
Latest verbatim comments from respondents
